At Novum Property Solutions, we pride ourselves in providing excellent customer service. However, if for any reason you are not satisfied with the service you have received from us, please follow our complaints procedure. We will investigate your complaint and take necessary action to resolve the problem.
- supply a fair and comprehensive complaints procedure which is clear and easy to use for anyone wishing to make a complaint.
- ascertain we deal with complaints in a professional and timely manner.
- investigate and gather information in order to solve any problem or dispute.
- implement actions directed at resolving problems and repairing relationships with customers.
- collect information on issues in order to improve and perfect our services.
To make a complaint, please contact us by telephone or email.
Please provide us with as much information as possible. We will ascertain we fully understand the nature of your complaint. Then, we will take necessary action to resolve it promptly.
We will respond to your complaint within two working days. You will receive an acknowledgement of receipt of your complaint. Next we will send you a written plan of action where relevant. We will then take all necessary steps to try and resolve your complaint. After the complaint has been hopefully resolved to your satisfaction, we will inform you in writing of the steps taken and outcome achieved.